Collision Repair Customer Support Rep. - Hyannis, MA
About The Position
Balise is seeking a Customer Service Support Representative for its busy Collision Center. The position coordinates repair needs and communication among customers, collision center associates, insurance appraisers, technicians, and managers. It tracks vehicle production schedules and repair status, communicates delivery needs, and maintains knowledge of industry changes in repair requirements and products. The role may require 0–5% travel and involves regular sitting, standing, walking, handling and reaching, and talking and hearing. Incidental physical activities may include stooping, kneeling, crouching, and lifting or exerting up to 25 pounds.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Word and Excel.
- Ability to comprehend and follow instructions.
- Basic knowledge of vehicle repair practices.
- Valid driver's license.
- Ability to interpret work scope from vehicle estimates and work orders.
Responsibilities
- Communicate and work with in-house and outside insurance appraisers.
- Coordinate repair needs for collision associates.
- Update customers and staff on vehicle repair status.
- Interact daily with customers, appraisers, technicians, and managers.
- Communicate vehicle repair processes to customers in a timely and effective manner.
- Contact appropriate parties regarding vehicle delivery needs.
- Track vehicle production schedules and communicate targets to customers and collision center associates.
- Maintain ongoing industry education to keep up with changes in repair requirements and product knowledge.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
