Collision Estimator
Boyd Group Services•Sterling Heights, MI
•$50,000 - $100,000
About The Position
The Collision Estimator is responsible for providing an exceptional customer experience while preparing estimates and coordinating customers’ repair needs. This includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and replacement parts on damage appraisals. The Estimator works with team members to support the repair facility’s key performance indicators and customer experience.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Basic computer skills.
- At least 1 year of experience with DRP compliance.
- Valid driver’s license.
- Must be willing to complete I-CAR Training.
- Awareness of where to look for answers.
Responsibilities
- Document every customer interaction and update records efficiently and accurately with relevant details.
- Provide customers with accurate, timely information and guide them through the repair process.
- Ensure compliance with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
- Communicate customer requests and needs to the appropriate team members.
- Greet customers positively in person and by phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team as required.
- Support team members as needed.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
