Collision Estimator

Boyd Group Services•North Port, FL

13d•$55,000 - $77,000

About The Position

The Collision Estimator provides an exceptional customer experience while preparing estimates and coordinating customers’ repair needs. This includes communicating with customers and insurance companies, keeping them informed throughout the repair process, accurately assessing vehicle damage, and documenting needed repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and ensure a successful customer experience. The role also requires compliance with insurance client requirements and procedures, as well as the company’s operating practices for customer drop-offs, repair planning, communication, and delivery. The Estimator may participate in production walks, health and safety and staff meetings, and training recommended by the Store Manager. Duties and responsibilities may change with or without notice. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be available for individuals with disabilities.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction with pertinent details and update records accurately and efficiently.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure customers receive excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly health and safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document necessary repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.