Collector II/Onsite Nashua/Full-time
About The Position
The Collector II helps preserve the credit union’s assets by controlling delinquent accounts, collecting overdue loan payments, and recovering collateral. The role also trains associate collectors and monitors, prepares, and disposes of repossessed collateral. The position contacts delinquent account holders by phone, email, and U.S. mail, and takes appropriate action to bring accounts current while adhering to TCU’s service standards. It evaluates borrowers’ financial situations and recommends repossession, foreclosure, workouts, or charge-offs when other arrangements are unsuccessful. The Collector II maintains accurate collection files, notes, and reports; arranges and monitors sales of repossessed collateral; and determines whether additional investment in collateral is appropriate. The role also informs management about loan-underwriting trends associated with delinquent or charged-off loans, testifies at legal proceedings as needed, and assists with documentation for TruStage claims.
Requirements
- Two to four years of similar or related experience.
- Knowledge of the Fair Debt Collection Act and other applicable collection laws.
- Bankruptcy knowledge required.
- High school education or GED.
- Ability to work independently.
- Excellent problem-solving skills.
- Strong follow-up and organizational skills.
- Ability to sit for extended periods.
- Ability to reach, bend, and squat.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Contact delinquent accounts by phone, email, and U.S. mail, and take appropriate action to bring them current while following TCU’s Service Strategies standards.
- Analyze delinquent borrowers’ financial situations and recommend repossession, foreclosure, workout arrangements, or loan charge-offs when other arrangements are unsuccessful.
- Maintain accurate files, collection notes, and reports on collection activity.
- Arrange and monitor the sale of repossessed collateral and determine additional investment to be made in collateral.
- Inform management of loan-underwriting trends contributing to delinquent or charged-off loans.
- Testify at legal proceedings as required.
- Assist in filing and/or collecting documentation required to file TruStage claims.
- Train associate collectors.
- Monitor, prepare, and dispose of repossessed collateral.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
