Collector II

Hilton Grand Vacations • Orlando, FL

6d

About The Position

Hilton Grand Vacations is seeking an organized self-starter to join its Collections team. The Collector II handles calls and correspondence concerning past-due mortgage and/or maintenance accounts, including third-party servicing and collections. The role emphasizes telephone collections and requires compliance with state and federal laws and company regulations. The Collector also assists owners in understanding general terms and conditions related to their ownership and contracts, and maintains account documentation and performance standards.

The position works with other members of the Collections staff on daily processes and procedures. The posting describes the company as a vacation ownership business serving Owners and Guests around the world.

Requirements

• High school diploma or GED.
• Excellent communication skills.
• Must meet federal and state licensure requirements.
• Must be available for a flexible schedule Monday through Saturday, between 8 a.m. and 11 p.m.

Nice To Haves

• More than six months of collections experience or experience in a related area, such as customer service or sales.
• Skip tracing experience.
• Timeshare industry, financial services, or banking experience.

Responsibilities

• Handle calls and collection activity for past-due mortgage and/or maintenance accounts, including third-party servicing and collections, by phone and mail.
• Follow applicable state and federal laws and company regulations when conducting collection activity.
• Assist owners with a general understanding of terms and conditions related to their ownership and contracts.
• Facilitate acceptable delinquency percentages as provided by financial management.
• Maintain required phone activity, contact percentages, and other key performance indicators.
• Handle correspondence and payments legally, ethically, and confidentially.
• Maintain detailed, organized supporting documentation related to owner accounts.
• Request skip tracing.
• Assist other members of the Collections staff with daily processes and procedures when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED