Collector II

Clicklease • Draper, UT

5d • $18 - $22 • Onsite

About The Position

The Collector II, also identified as Portfolio Representative II, helps maintain portfolio health and support customer success by managing delinquent accounts and negotiating repayment solutions. The role involves customer conversations, analysis of financial situations, and working toward measurable performance goals. The position is based onsite in Draper, Utah, and is full-time, Monday through Friday, from 8:00 AM to 5:00 PM Mountain Time. Compensation is $18–$22 per hour plus a monthly performance-based bonus.

The successful candidate will join Clicklease’s Collections team, which balances customer experience with business outcomes. The team collaborates to resolve accounts, improve recovery performance, and maintain compliance standards. Clicklease provides a technology platform that uses data and automation to make equipment financing faster, simpler, and more accessible to small businesses across the United States.

In the first six months, success means consistently meeting or exceeding performance metrics such as PTP kept and QA scores, managing time efficiently while meeting productivity targets, and demonstrating strong compliance and documentation accuracy. Clicklease describes its culture as valuing ownership, accountability, initiative, collaboration, and continuous improvement, and offers opportunities to grow professionally while contributing to a rapidly scaling fintech platform.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer contact experience.
• At least 1 year of collections or account resolution experience.
• Experience using CRM or similar systems in a customer-facing environment.

Nice To Haves

• Experience managing a personal portfolio of accounts.
• Ability to analyze customer financial situations and recommend solutions.

Responsibilities

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.
• Manage time efficiently and maintain productivity targets.
• Meet or exceed performance metrics such as PTP kept and QA scores.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with company match.
• Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance.
• Paid time off and company holidays.
• Paid maternity leave.
• Professional development and learning opportunities.
• Monthly performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED