Collector II

Hilton Grand Vacations • Orlando, FL

5d

About The Position

Hilton Grand Vacations is seeking an organized self-starter to join its Collections team. The Collector II handles calls and mail related to past-due mortgage and/or maintenance accounts, including third-party servicing and collections. The role emphasizes handling collection calls in compliance with state and federal laws and company regulations, while helping owners understand the terms and conditions of their ownership and contracts. The Collector also supports collection processes and the daily work of the collections team.

Requirements

• High school diploma or GED.
• Excellent communication skills.
• Must meet federal and state licensure requirements.

Nice To Haves

• More than 6 months of collections experience or experience in a related area such as customer service or sales.
• Skip tracing experience.
• Timeshare industry, financial services, or banking experience.

Responsibilities

• Handle calls and mail regarding past-due mortgage and/or maintenance accounts, including third-party servicing and collections.
• Conduct collection activity in accordance with state and federal laws and company and federal regulations.
• Help owners understand the terms and conditions related to their ownership and contracts.
• Facilitate acceptable delinquency percentages established by financial management through collection activity.
• Maintain required levels of phone activity, contact percentages, and other key performance indicators.
• Handle correspondence and payments legally, ethically, and confidentially.
• Maintain detailed, organized supporting documentation related to owner accounts.
• Request skip tracing.
• Assist other collections staff with daily processes and procedures when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED