Collector I

Tinker Federal Credit Union • Oklahoma City, OK

8d

About The Position

Tinker Federal Credit Union’s Collections department is hiring a Collector I to collect outstanding account receivable dollars from existing members, resolve billing issues, reduce delinquency, and help minimize credit union losses. The role involves frequent communication with members and other TFCU departments, handling cases in compliance with internal and external policies, and providing members with information to help them understand credit.

The Collector I manages assigned collection queues and may cover other cases or queues when needed. The position also requires preparing documentation that may be used in legal proceedings or testifying in court. The position is non-exempt, with a starting hourly rate of $22.20; placement within the range depends on experience, organizational needs, and internal salary equity.

Schedules fall within 8:00 AM–7:00 PM Monday through Friday and 8:00 AM–12:00 PM Saturdays. Candidates must be flexible and available during department hours of 8:00 AM–8:00 PM Monday through Friday and 8:00 AM–12:00 PM Saturdays. Schedules may change.

Requirements

• High school diploma or equivalent; applicable work experience and/or military experience may substitute for education at a rate of two years of experience for one year of education.
• Two years of experience related to the work of the position; additional applicable education may satisfy experience requirements.
• Incumbent bonding required by TFCU’s chosen authority.
• TFCU University certification.
• Ability to maintain and apply proficient knowledge of the Fair Credit Reporting Act (FCRA), laws, regulations, and collection procedures at the incumbent’s level.
• Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent’s level.
• Skill in using collection software and TFCU mainframe software.
• Ability to use basic office equipment.
• Excellent time-management and organizational skills.
• Effective oral and written communication skills for interacting with members and providing constructive follow-up on delinquent accounts.
• Must be flexible and available during department hours, including Saturday hours.

Nice To Haves

• Financial institution experience.
• Call center experience.
• Customer service or collections experience.

Responsibilities

• Collect outstanding account receivable dollars from the existing member base, resolve member billing issues, and reduce delinquency.
• Help reduce TFCU losses while assisting members through the collections process.
• Communicate frequently with other TFCU departments and directly with members through all lines of communication.
• Handle each situation appropriately and in compliance with internal and external policies.
• Provide members with information to help them understand credit.
• Manage assigned collection queues and cover other cases or queues when needed by the department.
• Prepare documentation for potential use in legal proceedings and testify in court when required.
• Reduce delinquency while maintaining positive member relations and maximize recoveries.
• Identify terms of default and establish parameters for resolving defaults.
• Manage daily collection queues and assigned work.

Benefits

• Professional development and growth opportunities through training and continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED