Collector I

Vibe Credit Union•Waterford, MI

About The Position

As a Collector, you will help minimize delinquency and loan losses while maintaining positive, professional relationships with members. You will work directly with members to understand their financial situations, develop repayment solutions, and resolve accounts responsibly while reducing risk without adding to member hardship. The role combines communication, problem-solving, and member-focused service to support positive outcomes for both members and the credit union. The position involves managing delinquent and negative-balance accounts, negotiating payment arrangements, documenting collection activity, processing account adjustments and claims, and escalating cases for possible repossession, foreclosure, or legal action in collaboration with leadership. The Collector also follows applicable regulations and credit union policies, maintains knowledge of BSA requirements, and supports departmental initiatives. A high school diploma or equivalent is required.

Requirements

High school diploma or equivalent required.
Excellent communication and interpersonal skills.
Strong sales and negotiation skills.
Ability to build rapport and remain professional in sensitive situations.
Team-oriented mindset and positive attitude.
Dependable, self-motivated, and adaptable.
Ability to manage multiple tasks and adjust priorities as needed.

Responsibilities

Manage delinquent accounts and reduce loan losses while maintaining positive member relationships.
Work in accordance with state and federal regulations and credit union policies and procedures.
Contact members through various channels to understand their financial situations and establish their ability to repay.
Negotiate and establish payment arrangements for past-due loans and negative account balances.
Maintain accurate records of member interactions, payment arrangements, and collection efforts in the collections system.
Scan and organize relevant documentation in appropriate imaging systems.
Recommend repossession, foreclosure, or legal action in collaboration with leadership when appropriate.
Process collateral protection insurance updates, loan modifications, and account changes as needed.
Process debt protection, warranty refund, and GAP/GAP Plus claims.
Proactively manage negative savings and checking accounts and take action in accordance with policy.
Maintain knowledge of BSA and related regulatory requirements and complete required annual training.
Support departmental initiatives and perform additional responsibilities as assigned.