Collector I

Tinker Federal Credit Union•Oklahoma City, OK

10d

About The Position

Tinker Federal Credit Union is hiring a Collector I in its Collections department. The role is responsible for collecting outstanding receivables from existing members, resolving billing issues, reducing delinquency and losses, and assisting members throughout the collections process. The Collector communicates frequently with members and other TFCU departments, follows applicable internal and external policies, and provides members with information to help them understand credit. The position manages assigned collection queues and may cover other cases and queues as needed. It also involves preparing documentation for potential legal proceedings and may require testifying in court. This is a non-exempt position with a starting rate of $22.20 per hour. Individual placement within the range is based on experience relative to organizational needs and internal salary equity. Schedules vary between 8:00 AM and 7:00 PM Monday through Friday and 8:00 AM to 12:00 PM Saturdays. Candidates must be flexible and available during department hours of 8:00 AM to 8:00 PM Monday through Friday and 8:00 AM to 12:00 PM Saturdays; schedules may change. TFCU describes its workplace as professional and inclusive, and offers opportunities for professional development and growth through training and continued education.

Requirements

High school diploma or equivalent.
Two years of experience related to the work of the position; applicable work or military experience may be substituted for education at a rate of two years of experience for one year of education, and applicable additional education may satisfy experience requirements.
Incumbent bonding is required by TFCU’s chosen authority.
TFCU University certification.
Ability to maintain and apply proficient knowledge of the Fair Credit Reporting Act (FCRA), collection laws, regulations, and procedures at the incumbent’s level.
Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent’s level.
Maintain appropriate skill in using collection software and TFCU mainframe software.
Ability to reduce delinquency while maintaining positive member relations.
Ability to identify terms of default and establish parameters for resolving default.
Ability to use basic, fundamental office equipment.
Ability to maximize recoveries while maintaining positive member relations.
Excellent time-management and organizational skills to manage daily collection queues and assigned work.
Effective oral and written communication skills to interact with members and provide constructive follow-up on delinquent accounts.
Flexibility and availability to work within department hours, including Saturdays, as schedules may change.

Nice To Haves

Financial institution experience.
Call center experience.
Customer service or collections experience.

Responsibilities

Collect outstanding accounts receivable from existing members, resolve member billing issues, and reduce delinquency.
Reduce TFCU losses while assisting members through the collections process.
Communicate frequently with various areas of TFCU and directly with members through available communication channels.
Use appropriate skills to handle each situation properly and in compliance with internal and external policies.
Provide members with information to help them understand credit.
Manage assigned collection queues and assist with other cases or queues when needed by the department.
Prepare documentation for potential legal proceedings and testify in court as needed.