Collections

Aston Carter•Rockville, MO

3d•$20 - $30•Onsite

About The Position

The Analyst, Financial Account Management is a temporary, collections-focused role responsible for managing an assigned portfolio of franchisee accounts and collecting outstanding receivables. The role primarily involves outbound outreach to franchisees, resolving past-due balances, monitoring account activity, and applying collection strategies in accordance with established policies and procedures. The specialist works with internal teams across Sales, Operations, Legal, and Finance to pursue collections while maintaining productive franchise relationships and supporting business objectives. The position also involves evaluating account risk and payment behavior, documenting collection activity in the CRM, supporting escalations and enforcement actions, and providing portfolio updates. It is a contract role based fully onsite in Rockville, Maryland.

Requirements

23+ years of experience in collections, accounts receivable, credit, customer financial services, finance, or a related field, as stated in the posting.
Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or an equivalent combination of education and professional experience.
Strong verbal and written communication skills, including the ability to explain financial obligations and processes clearly.
Ability to conduct professional and sometimes difficult conversations regarding financial obligations.
Experience managing multiple accounts, deadlines, and priorities with strong organizational skills.
High attention to detail and commitment to accurate account documentation.
Analytical and problem-solving skills for assessing account risk, payment behavior, and collection strategies.
Ability to work independently within established guidelines and recognize when escalation or additional guidance is appropriate.
Ability to build productive relationships with external customers and internal business partners.
Experience collaborating across Sales, Operations, Legal, Finance, or similar functions.
Proficiency with Microsoft Office Suite for reporting, documentation, and analysis.
Experience with CRM systems, including documenting and recapping conversations and collection activities; Oracle Fusion is identified as preferred.
Ability to type at least 40 words per minute.

Nice To Haves

Experience in franchise collections or managing franchisee accounts.
Knowledge of accounts receivable processes and collections best practices.
Familiarity with Oracle or similar enterprise systems.
Comfort balancing financial accountability with long-term relationship management.
Interest in continuous improvement and contributing ideas to enhance collection effectiveness and the franchisee experience.
Adaptability to changing business needs and priorities during the assignment.
Strong customer service orientation and professionalism during challenging conversations.

Responsibilities

Manage an assigned territory and portfolio of franchisee accounts, including day-to-day collection activities and follow-up.
Monitor accounts receivable balances, aging reports, payment activity, and delinquency to identify accounts requiring collection action.
Contact franchisees about past-due balances and establish payment expectations and timelines.
Understand circumstances contributing to delinquency and recommend paths toward resolution.
Apply collection strategies in accordance with policies, procedures, and leadership guidance.
Facilitate payment arrangements within established guidelines and escalate requests requiring additional approval.
Research and help resolve billing questions, disputes, and account discrepancies with internal teams.
Document collection activities, commitments, disputes, and account status accurately and promptly in the CRM system.
Prioritize collection activity based on account aging, balances, risk, and business priorities.
Identify accounts for escalation based on delinquency, broken commitments, financial risk, or other criteria.
Gather account information and prepare recommendations for next steps, including payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.
Support termination recommendations when collection efforts and other remedies have been unsuccessful.
Escalate complex, high-risk, or sensitive franchisee situations to senior team members or leadership.
Execute approved collection and enforcement actions and complete timely follow-up.
Partner with Legal and Financial Account Management leadership to provide documentation and account information supporting default, suspension, or termination processes.
Develop knowledge of franchise agreements, company policies, and contractual remedies for delinquent accounts.
Build and maintain professional relationships with franchise owners and operators while upholding financial accountability.
Communicate clearly and professionally about outstanding balances, payment commitments, collection requirements, account balances, payment obligations, and collection processes.
Handle difficult financial conversations tactfully and seek guidance on complex or sensitive situations.
Balance collection effectiveness with franchise relationships and long-term business impact.
Work with stakeholders across Franchise Sales, Franchise Operations, Legal, Finance, and related functions; communicate account status and significant issues to appropriate partners.
Seek stakeholder input when operational, contractual, or relationship considerations may affect collection strategy; coordinate agreed-upon actions and resolutions.
Consider how collection decisions affect broader franchise relationships and company objectives, and escalate competing priorities as appropriate.
Monitor portfolio performance and changes in aging, delinquency, and payment behavior.
Prepare regular account updates and provide accurate information for portfolio reporting and forecasting.
Identify recurring account issues and communicate potential trends to Financial Account Management leadership.
Participate in process improvement initiatives and suggest ways to improve collection effectiveness and the franchisee experience.
Develop knowledge of collections best practices, company policies, franchise agreements, and the franchise business model.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical Illness, Accident, and Hospital coverage, if eligible.
401(k) Retirement Plan with pre-tax and Roth post-tax contribution options, if eligible.
Voluntary Life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible. Pay range: $20.00–$30.00 per hour.