Collections Specialist

710 Labs•Detroit, MI

2d•Remote

About The Position

At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality over everything – quality people, quality thinking, quality expression, quality of life. We believe in open communication and genuine collaboration where everyone has a voice. We rise together as a team and as an industry. 710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored, organic, small batch cannabis on the planet. We are the OGs that hand select and hunt exotic cultivars from the most renowned breeders. We collaborate with artists such as Richard Prince, LSD World Peace, Astral Oracles, The Elder Statesman and Camp High among others for exclusive accessories and product drops. Come join us. The Role You'll own the accounts receivable relationship between 710 Labs and our retail dispensary partners across CO, CA, and MI. This isn't a call-center collections job — our retail accounts are real business relationships, and we expect you to treat them that way. You'll be the go-to point of contact for payment resolution, credit memo management, and account reconciliation, while working closely with our sales team to balance growth with financial responsibility.

Requirements

1–2 years of experience in accounts receivable, collections, or a related finance role.
Hands-on experience with credit memo processing, payment application, and account reconciliation.
Comfortable working cross-functionally with sales teams — you understand that collections and revenue growth have to coexist, and you can navigate that tension diplomatically.
Experience with accounting platforms (D365, NetSuite, or similar).
Comfortable navigating difficult conversations with professionalism and tact — you can be persistent without burning a relationship.
Strong organizational skills with the ability to manage high transaction volume across multiple states.
Self-starter who can work independently and manage their own pipeline and deadlines.
High school diploma required.

Nice To Haves

Familiarity with cannabis wholesale/distribution operations is a strong plus — you understand the regulatory and cash-flow pressures our retail partners face.
Cannabis-specific platforms (Metrc, etc.) a bonus.
Associate's or bachelor's degree in Finance, Accounting, or Business preferred.

Responsibilities

Manage and maintain aged accounts receivable across our wholesale retail accounts in CO, CA, and MI.
Proactively follow up on upcoming and past-due invoices via phone, email, and written correspondence — keeping records clean and communication timely.
Assist with credit memo process — applying, and reconciling credits accurately and in a timely manner in close coordination with retail partners.
Ensure accurate and timely payment application, resolving any discrepancies or misapplied payments with customers directly.
Partner with sales reps to manage credit limits and enforce credit holds on delinquent accounts, balancing collections priorities with customer relationship needs.
Onboard new retail accounts, including credit reviews to assess creditworthiness before terms are extended.
Identify and resolve delinquent accounts through direct outreach, reconciliation support, and payment arrangement negotiations.
Serve as a resource for retail partners navigating invoice disputes, statement questions, and account reconciliations.
Recommend accounts for escalation, third-party collections, or legal action when necessary.
Maintain accurate records in our accounting systems and provide reporting on AR aging and account status as needed.