Collections Specialist

Reveal • Chicago, IL

6d • Onsite

About The Position

We are seeking a detail-oriented and proactive Collections Analyst to join our finance team. The ideal candidate will be responsible for managing and resolving customer billing and usage discrepancies while utilizing Salesforce for contract information and NetSuite for invoice details. This role requires a blend of analytical skills, customer service expertise, and familiarity with financial software to ensure efficient collections and accurate account management.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Strong English communication skills, both written and verbal, with the ability to handle sensitive customer interactions and articulate complex information clearly.
• High level of organizational skills and a proactive approach to problem resolution.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with a keen attention to detail.

Responsibilities

• Monitor and analyze accounts receivable aging reports to identify overdue accounts and prioritize collections efforts.
• Prepare and maintain detailed records of customer interactions, resolution actions, and follow-up activities.
• Respond to customer inquiries regarding billing and usage discrepancies in a professional and timely manner.
• Communicate effectively with customers to resolve issues related to invoices, payments, and account balances.
• Access NetSuite to retrieve and analyze invoice data, ensuring that all billed amounts are correct and align with contract terms.
• Utilize Salesforce to access and review customer contracts, ensuring accurate understanding of billing terms and conditions.

Benefits

• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits
• Access to onsite gym and recreational area at our Chicago office
• Friendly, collaborative, in-office work environment with ample opportunity for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level