Collections Specialist
NEIU•Chicago, IL
•Onsite
About The Position
Assists the Supervisor of Accounts Receivable Department to ensure adequate function of the operation. Services students in the areas of information related to their accounts and collection. Performs diversified functions requiring free and self-supporting judgement in coordination with department goals.
Requirements
- Any one or any combination of the following, totaling one (1) year (12 months), from the categories below: A. college course work that included courses in finance, accounting, business administration, or business management, or a closely related field: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s degree (120 semester hours) equals three (3) years (36 months) B. collection, consumer credit, or business experience that required knowledge of collection methods and procedures
- One (1) year (12 months) of collection experience comparable to Collection Representative level or in other positions of comparable responsibility
Responsibilities
- Explains rules for debt payments to students, sets up payment plans, makes special payment arrangements with students.
- Assists students with understanding their accounts receivable statements to facilitate account collection.
- Assists with student worker training, when applicable.
- Assists Collections Specialist III in preparation of check requests and verifies student account information prior to student check distribution.
- Processes NSF checks and sends out collection notifications to students.
- Processes emergency loans to charge to student accounts.
- Assists in Financial Aid and student refund check distribution by working with students to explain check amounts.
- Monitors computer printouts of student records and takes corrective action, when warranted.
- Explains balance forwards on bills to students to facilitate payments.
- Follows guidelines established by the Bursar, places and releases holds on student records to facilitate the collection of past due accounts.
- Pre-stuffs envelopes for mass mailings.
- Responsible for state-offset withholding and releasing.
- Performs other duties as assigned.
Benefits
- health, dental, and vision benefits
- sick and vacation days
- participation in the State Universities Retirement System
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
