Collections Specialist

Aqualis•Morrisville, NC

21h

About The Position

AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction storm water and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource…water. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential. The Collections Specialist will be responsible for customer collections, monitoring customer credit line, actively overseeing customer financial exposure, assist with A/R financial reporting, and assist with improving controls and process improvement related to AQUALIS’ A/R function.

Requirements

Strong Customer Service Skills, ability to de-escalate situations, while pushing for results
Direct Experience in AR/Billing/Collections, preferably 2+ years
Proficient with Microsoft applications (Word, Excel, MS Access) with abilities to utilize and good Excel functions
Proficient with Microsoft Dynamics 365, preferably experienced with system
Strong attention to detail, and follow through
Basic understanding of collection practices and laws, lien filing, and billing cycle
Ability to act with discretion, tact, and professionalism in all situations

Responsibilities

Point person for collecting aged and delinquent A/R, business to business collections
Assist with the management of overall A/R portfolio, maintaining and targeting aged
Maintains the Collections Database for tracking all collections outreach activities
Uses Strong customer service skills to work through issues and disputes, to actively resolve delays in payment
Assists with the preparation of statements and bills
Cash applications to customer accounts and outstanding
Assists with the development and maintenance controls and processes to ensure timely collection of outstanding customer balances
Assists with maintaining and ensuring maintenance of client records and contacts
Work with internal team members to resolve challenges and blocks to facilitate collection and customer satisfaction
Work with outside agencies and legal firms on escalated situations
Locates and assists with contacting hard-to-reach clients, or helping rectify client billing systems
Follow proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines
Provides customer support to customers with disputes or inquiries concerning invoices or billing processes
Performs other related duties as needed and assigned