Collections Specialist

JCCC • Overland Park, KS

4d • $16 - $21

About The Position

The Collections Specialist is primarily responsible for internal collection efforts within the Bursar’s Office. Responsibilities include communicating with students, companies, and collection agencies to aid in the recovery of past due student and non-student accounts, managing holds, and counseling students on payment options. The Collections Specialist also assists the Billing & Accounts Receivable Coordinator with external collection efforts and reporting.

Requirements

• High School Diploma or equivalent.
• Two years of collections or related work experience.
• Customer service experience and ability to de-escalate challenging interactions.
• Strong interpersonal, written, and verbal communication skills.
• Effective time and resource management skills.
• Demonstrated ability to define problems, collect and analyze data, and implement appropriate solutions.
• Demonstrated ability to complete work with accuracy and thoroughness.
• Demonstrated ability to maintain confidentiality.
• Ability to effectively use integrated administrative computer systems and train users.
• Ability to work in multiple information systems simultaneously.
• Proficiency with Microsoft Office (Excel, Outlook, Work)

Nice To Haves

• Previous student account experience.
• Experience with Banner and TouchNet systems.

Responsibilities

• Perform Internal Collection Activities: Proactively communicates with students in past due status via phone, email, and mail.
• Places holds on eligible past due accounts and reviews aging reports to continuously monitor past due accounts.
• Communicates regularly and effectively with staff and other departments to research and resolve student account and payment disputes.
• Counsels students on payment options, based on student’s goals and enrollment deadlines.
• Assists Billing & Accounts Receivable Coordinator in monitoring past due status of non-student accounts, including sending notices via email or mail.
• Support External Collections Efforts: Assists in requests for information from collections agencies.
• Communicates payments and changes in past due status to collection agencies.
• Adds collection fees and supports Billing & AR Coordinator in maintaining accurate records.
• Monitors collection laws and recommends procedural changes to ensure compliance.
• Collaborates with Bursar Office staff to ensure accurate posting of payments received from Collections Agencies.
• Support Bursar Office Operations: Works proactively, in an innovative manner, to improve communications and collections efforts.
• Assists the Billing & AR Coordinator in reporting on and monitoring the effectiveness of collections efforts.
• Assists in writing off uncollectible accounts.
• Provides coverage of office phone lines and the collections mailbox.

Benefits

• Optional Retirement plan access
• Personal annual leave
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees