Collections Specialist

Greenberg Traurig•Austin, TX

7d•Hybrid

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Revenue Management Team as a Collections Specialist located in our Dallas office. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Dallas office, on a hybrid basis. This position reports to the Collections Manager. The candidate must be flexible to work overtime as needed. Position Summary The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, e-bill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.

Requirements

Highly effective communication, analytical and negotiation skills
Extensive knowledge of collections
Excellent communication skills to liaise effectively with attorneys, clients, and administrative staff
Strong project management and organization skills required
Maintain strict confidentiality
Ability to work independently, in an organized fashion and manage multiple projects
Must have the ability to work under pressure to meet strict deadlines
Minimum three (3) years of collections experience, preferably in the professional services industry (legal, accounting, insurance, health care)
Proficiency in Excel is required

Nice To Haves

Bachelor’s degree or equivalent experience in Accounting or Finance preferred
Aderant software and Ebilling Hub experience preferred, but not required

Responsibilities

Responsible for daily functions of collection efforts, including inventory review, regular consultation with the Billing Attorneys to review issues related to A/R and determine best strategy for collection
Meet with Billing Attorneys on a monthly basis to review aged investment balances and provide status of investment amounts to local and firm management
Prepares collection and A/R related reports for discussion with the Billing Attorneys
Account reconciliation with special emphasis on high-risk accounts
Evaluates and recommends on best practices for collection efforts
Contacts clients regarding payments and assess the collectability of the outstanding amounts due
Reviews and analyzes short payments and resolve in a timely manner
Proactively and efficiently communicates A/R information to office and firm management