Collections Specialist

Sprout General Referrals

22h•Remote

About The Position

Sprout Social is looking to hire a Collections Specialist to the Finance team. As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization.

Requirements

2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies.
2+ years experience in a customer service or operational role, using several different software systems in tandem.
Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment.
Experience with Salesforce.
Solid account reconciliation skills.

Nice To Haves

Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio).
High attention to detail and accuracy.
Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently.

Responsibilities

Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
Escalate complex collection or billing issues to Collections Management as needed.
Complete vendor setup forms and manage onboarding in customer billing portals.
Support daily cash application and investigate, resolve, or escalate discrepancies.
Maintain accurate records and reporting on collections activity, account status, and cash applications.
Provide regular updates on collections performance, risks, and account health.
Follow established Collections team processes and ensure compliance with audit and internal standards.

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.