Collections Specialist
EMT Ambulance•North Canton, OH
•Onsite
About The Position
The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions. The Collections Specialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or taking payments by phone. Outgoing calls can also be made to work on aging patient balances. Accuracy and confidentiality are extremely important in this role. This is an in person, hourly role.
Requirements
- HS Diploma
- Good Attitude
- Understanding of HIPAA
- Communication (both written and verbal)
- Confidentiality
- Attention to Detail
- De-escalation skills
- Strong Math skills
Nice To Haves
- Previous Collections Experience
- Posting Experience
Responsibilities
- Making outgoing calls to collect balances due
- Receiving incoming calls to answer billing questions
- Providing support to the Billing Department
- Taking incoming phone calls and answering billing questions
- Taking payments by phone
- Making outgoing calls to work on aging patient balances
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
