Collections Specialist

Encore Fire Protection • LaPlace, LA

7d • Onsite

About The Position

Encore Fire Protection is seeking an Accounts Receivable Specialist to join their Finance team at their Pawtucket, RI headquarters. This role supports the day-to-day management of receivables across their growing service business and partners closely with Operations, Service, and Account Management to keep communication and processes running smoothly. This is a hands-on role where the individual will have a clear line of sight between the work they do and Encore’s financial health. The role involves keeping cash flowing, customers informed, and internal teams aligned. The first 90 days involve learning systems, processes, and people, training in tools like ServiceTrade, Sage, and Esker, processing payments, shadowing peers, partnering with other AR team members, contributing to shared workflows, supporting assigned locations, assisting with collections follow-up, reconciling payments, collaborating with Operations to resolve billing issues, taking ownership of assigned locations, managing AR responsibilities, communicating directly with customers, handling collections and reconciliations, maintaining accurate documentation, spotting trends, and suggesting improvements. Beyond 90 days, the role will play a key part in refining AR operations, improving efficiency, accuracy, and collaboration.

Requirements

• One to three years of experience in Accounts Receivable, Collections, or a related accounting role. (Recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.)
• Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
• Excellent communication and relationship building skills, with the ability to collaborate effectively across teams.
• Proficiency in Microsoft Excel and comfort working within multiple systems.
• Highly organized, detail-oriented, and able to manage competing priorities.
• A proactive mindset and curiosity to learn new processes, tools, and approaches.
• A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Nice To Haves

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience in a multi-location, service-based, or construction-related business.
• Experience using systems such as Sage, ServiceTrade, Esker, or similar AR tools.
• Experience working directly with customers on past due balances or payment plans.
• A track record of suggesting or implementing process improvements in AR or collections.

Responsibilities

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escalate uncollectable balances, prepare recommendations for demand letters, agency submissions, or write offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and assist with special projects that support the team’s success.
• Approach challenges with curiosity, collaboration, and solution-first mindset.

Benefits

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment: Culture that values results, empowering the team to focus on impactful work.
• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture: Encourages experimentation, learning, and improving together.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match.
• Life Insurance: Company-paid life insurance policy of $50,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees