Collections Specialist

Bluestone Bank • Raynham, MA

2d • Onsite

About The Position

The Collections Specialist maintains timeliness of consumer loan payments and manages collection efforts. Bluestone Bank has been a foundation for Southern New England's prosperity for over 150 years, providing responsible, relevant, and secure financial solutions. We help customers with savings, home financing, future protection, and business building. Named a Best Places to Work in 2025 by the Boston Business Journal, we offer a competitive salary with performance-based incentives, comprehensive medical, dental, and vision coverage with deductible reimbursement, an employer-matching 401k plan, training and professional development including tuition reimbursement, and work-life balance with paid time off, paid volunteer hours, and 11 paid holidays.

Requirements

• High school Diploma or equivalent.
• Three or more years of experience working in banking, loan servicing, or collections. Bank collections experience is strongly preferred.
• Excellent understanding of department policies and the loan systems used in daily operations to include FIS, DMI, and Sageworks preferred.
• Excellent understanding of applicable consumer debt collection laws and policies.
• Strong understanding of financial institutions products and services with an emphasis in mortgage lending preferred.
• Self-starter, good at prioritizing, possesses strong customer service, and excellent communications skills.
• Established organizational and analytical skills.
• Good understanding of computer spreadsheets and word processing programs.

Nice To Haves

• Bank collections experience is strongly preferred.
• Excellent understanding of department policies and the loan systems used in daily operations to include FIS, DMI, and Sageworks preferred.
• Strong understanding of financial institutions products and services with an emphasis in mortgage lending preferred.

Responsibilities

• Aggregates data from various sources to prepare monthly delinquency reports for department and credit committee.
• Prepares and updates residential & consumer Watch List reports monthly.
• Tracks and reports on residential & consumer loan modifications.
• Conducts regular oversight of DMI, including problem resolution; delinquency monitoring and assistance with third party vendor oversight. Generates monthly DMI oversight reports for management.
• Monitors and resolves consumer credit reporting disputes via the e-Oscar system.
• Monitors and reports on all Bankruptcy notices received.
• Follows Fair Debt Collection rules, and assists with managing consumer collection efforts that includes contacting past due customers via telephone and mail; explaining options to customers and recommending resolution when collection efforts fail.
• Assists with reporting on past due real estate taxes for consumer and commercial loans, utilizing data from tax service company.
• Recommends charge offs for approval at credit committee and processes charge offs, once approved.
• Prepares documents as needed for foreclosure and other advanced delinquency matters.
• Reconcile General Ledger accounts monthly.
• Monitor and reconcile the outsourced insurance & real estate tax tracking invoices monthly. This includes adding/deleting accounts for force-placed insurance.
• Performs additional duties as requested.

Benefits

• A competitive salary with performance-based incentives.
• Comprehensive medical with deductible reimbursement, dental, and vision coverage.
• An employer matching 401k plan.
• Training and professional development opportunities, including tuition reimbursement.
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED