Collections Specialist

Healthmark Group•Remote, US,

6d•Remote

About The Position

HealthMark is seeking a detail-oriented and motivated Collections Specialist to join their operations team. This position is responsible for monitoring accounts receivable, following up with customers/clients on overdue accounts, and ensuring timely payment of outstanding invoices. The ideal candidate will have excellent communication skills, strong attention to detail, and a commitment to maintaining positive customer relationships while ensuring prompt payment. HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. They provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. With a diverse team of more than 800 people, HealthMark is set apart by their culture, commitment to excellence, and dynamic contributors. They believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today and on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work they do and the people they serve.

Requirements

High school diploma or equivalent required
Strong negotiation and communication skills
Proficiency in Microsoft Office, particularly Excel
Excellent organizational and time management abilities
Ability to remain calm and professional in challenging situations

Nice To Haves

Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred
Experience in collections, accounts receivable, or a related field is a plus

Responsibilities

Contact customers via phone, email, and written communication to collect outstanding payments
Review aging reports and prioritize collection efforts based on account delinquency
Maintain accurate and up-to-date records of all collection activities
Resolve payment discrepancies and disputes in a professional manner
Collaborate with the Accounts Receivable, Requestor Relations, and Client Experience teams to address customer/client concerns and facilitate payments
Recommend accounts for escalation or legal action when necessary
Prepare and send past-due notifications based on collection schedule
Meet or exceed collection goals and KPIs
Adhere to all applicable laws and regulations governing collection activities