Collections Specialist

Baker Roofing Company • Cary, NC

4d • Onsite

About The Position

Baker Roofing is looking for a driven, detail-oriented Collections Specialist to join our team. You will take full ownership of collections for all departments, focusing on high-stakes, late-stage accounts. Your goal is not just to collect payment, but to analyze trends, mentor administrative staff, and refine the processes that keep our cash flow healthy. This is a role for a problem-solver who enjoys cross-collaboration and driving accounts from "overdue" to "resolved."

Requirements

• 3-5+ years in commercial collections, preferably in the construction or roofing industry
• High school diploma required
• Firm understanding of lien laws and the impact of expired rights on debt recovery.
• Exceptional negotiation skills and the ability to influence and communicate effectively with customers and internal team members.
• Proven ability to manage a high volume of late-stage accounts while maintaining meticulous records.
• Proficiency in AR software (ViewPoint) and Excel
• Experience creating SOPs or training documentation is a plus.

Nice To Haves

• college degree preferred

Responsibilities

• Manage collections for all business units, serving as the primary lead for accounts escalated to the BRC collections team.
• Proactively tackle accounts 120+ days past due and monitor overall aging regularly to prevent stagnation.
• Conduct deep-dive reviews of departmental AR aging to identify trends or bottlenecks. Communicate findings and strategy adjustments to the team via email or weekly calls.
• Attend weekly AR meetings to tackle escalated issues and sync with fellow collection team members.
• Partner with General Managers (GMs) and Department Heads (DHs) in collection meetings. Provide hands-on training and support to admin staff to improve front-end collection efforts.
• Identify unresolvable accounts and present them to the AR Manager with clear, documented recommendations for next steps (e.g., legal action, write-offs).
• Monitor expired lien rights; follow up diligently and escalate cases where BRC’s security interest is at risk.
• Manage the processing of on-account and check refund requests to ensure accuracy and timely delivery.
• Create and maintain Standard Operating Procedures (SOPs) for the collection process.

Benefits

• Weekly Pay
• Annual PTO
• Annual Paid Holidays (7)
• Medical, Dental & Vision Insurance
• 401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
• Employee Stock Ownership Program (ESOP), subject to applicable waiting and vesting periods
• Employee Assistance Program
• On-the-Job Training & Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED