Collections Specialist — Paid Training | No Collections Experience Required

AllianceOne•Maumee, OH

4d•Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, provides customer service and first- and third-party collections services. The Collections Specialist helps customers address past-due accounts by listening empathetically, explaining payment options, and guiding conversations toward practical solutions and clear next steps. The role combines compassionate customer service with accountability for collections quotas and performance goals. Paid training, coaching, and feedback are provided, with advancement opportunities based on demonstrated skills and results. No collections experience is required.

Requirements

Strong listening skills and the ability to make people feel heard.
Patience and composure during emotionally difficult conversations.
Confidence asking questions, discussing payments, and guiding customers toward action.
A solution-focused approach that balances empathy with results.
Comfort working toward quotas and measurable goals.
Willingness to learn, accept coaching, and apply feedback.
Basic computer skills and attention to detail.

Nice To Haves

Experience in customer service, retention, cell phone sales or service, cable and internet support, or banking may translate into success in the role.

Responsibilities

Listen to customers, acknowledge their concerns, and treat them with dignity and respect.
Help customers move from frustration toward practical solutions for past-due accounts.
Explain available payment options and guide conversations toward clear next steps.
Balance compassionate service with accountability for collections quotas and performance goals.
Document conversations accurately and follow company policies and procedures.