Collections Specialist

WorkWave•Holmdel Township, NJ

6d•Remote

About The Position

At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. WorkWave is seeking a motivated, detail oriented, and empathetic Collections Specialist to join our team of finance professionals. Our mission is to make every client a raving fan, and we need energetic team members dedicated to that goal.

Requirements

Experience in full-cycle collections and accounts receivable required
Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
Strong Excel and reporting skills, including the ability to analyze large sets of financial data
Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations
Highly organized and extremely detail oriented with strong follow-through skills
Ability to multitask and prioritize effectively in a fast-paced environment
Ability to collaborate cross-functionally and build relationships across departments
Strong problem-solving and critical-thinking abilities
Consistently delivers results with integrity, professionalism, accountability, and sound judgment
Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism
Self-motivated with the ability to work independently while also contributing positively to a team environment

Nice To Haves

Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred

Responsibilities

Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
Maintain accurate documentation of customer interactions, payment commitments, and account status updates
Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
Assist with month-end activities and reporting related to collections and accounts receivable
Provide professional and customer-focused communication while driving timely payment resolution
Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

Benefits

health and dental
401k with company match
Flexible Time Off policy or generous PTO plan (role dependent)
paid holidays
Up to 4 weeks paid bonding leave
Tuition reimbursement
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
24/7 access to virtual medical care with Teladoc
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community