Collections Specialist

Hunt Electric Corporation•Eagan, MN

About The Position

The Collections Specialist actively manages the collection of outstanding invoices while maintaining strong customer relationships throughout the collection cycle. The role requires drive, tact, and organizational skills to collect outstanding balances while keeping customers satisfied. The Specialist monitors assigned accounts, resolves payment and billing issues, supports customers with account inquiries, and prepares accurate aging and collection reports. The role works closely with the Cash App Specialist, billing specialists, other collection specialists, sales, project management, senior management, and the AR Manager to resolve account issues and reduce delinquency. The position operates in a professional office environment within a fast-paced, people-oriented construction setting with frequent changes, interruptions, and multiple project assignments. Hunt Electric is a 100% employee-owned company with over 60 years of history. It describes its culture as people-first and safety-focused, with an emphasis on teamwork, learning and development, employee resource groups, family-friendly events, and community volunteering. Compensation is listed at $54,272.00–$74,752.00; individual compensation depends on skills, qualifications, experience, and location.

Requirements

3–5 years of corporate collections experience, with knowledge of billing procedures.
Successful business-to-business collections experience.
Proven ability to manage approximately 500 customer accounts.
Strong organization and attention to detail, a goal-oriented approach, and ability to meet daily deadlines.
Ability to prioritize and manage multiple responsibilities.
Computer proficiency, including Microsoft Suite and experience with a major ERP package.
Excellent professional written and verbal communication skills with internal and external customers.
Ability to work independently and as part of a team in a professional office setting.
Flexibility and self-motivation.
Ability to establish professional rapport with key contacts while protecting relationships and resolving problems.
Proven negotiation skills in resolving customer, invoice, billing, or cash issues.
Ability to sit frequently and occasionally kneel, reach, stoop, crouch, or crawl; lift files; open file cabinets; and bend or stand as needed. Occasional lifting of up to 10 pounds is required.

Nice To Haves

Knowledge of Spectrum, Qlik, and/or the construction industry.

Responsibilities

Track and resolve outstanding payment issues, and generate weekly and monthly aging reports using Qlik and Spectrum reports.
Make daily collection calls or send correspondence about outstanding invoices, and update invoice notes.
Provide customer service regarding collection issues; process and review account adjustments; and resolve client discrepancies and short payments.
Build professional working relationships with the Cash App Specialist, billing specialists, and other collection specialists.
Monitor and maintain assigned accounts, including customer calls, account adjustments, small-balance write-offs, customer reconciliations, and processing approved credit memos.
Help reduce delinquency or slow payment for assigned accounts.
Engage sales, project management, or senior management when necessary to accelerate collections and resolve account issues.
Communicate and follow up with the AR Manager about customer accounts on a timely basis, including daily, weekly, and monthly updates.
Establish and maintain professional, cooperative relationships with external customers and internal project managers to resolve account issues.
Prepare and maintain weekly and monthly reports, including accurate aging and collection reports, actions, and notes that communicate account status internally and externally.
Respond to incoming calls and emails and answer client inquiries in a timely, professional manner.
Provide customers with copies of statements, previously sent invoices, delinquency notices, and other documents as needed.
Implement and improve collection process goals at monthly meetings.
Assist with or prepare final demand letters, account closure documentation, and litigation documents.
Research or reconcile accounts and create spreadsheets for external customers.

Benefits

Medical, dental, and vision insurance premiums are 100% employer-paid for the employee and family; a cash benefit is offered for opting out.
401(k) match.
Profit sharing.
Employee Stock Ownership Plan (ESOP).
Annual discretionary bonus based on company performance and individual contributions.
3+ weeks of PTO to start.
Paid holidays.
Sick time.
Flexible hybrid schedules for many positions.
Internal learning and development.
Employee Resource Groups.
Family-friendly work events.
Community volunteering.