Collections specialist

Ignite Human Capital • Empire, CA

9d • $25 - $45 • Onsite

About The Position

This is a newly created, full-time, on-site Collections Specialist role in the Inland Empire, California, for an established, fast-growing contract manufacturer of personal care, beauty, health, household, and pet products. The company partners with national brands and major retailers, producing thousands of active SKUs at regulated manufacturing facilities, and is expanding its finance team.

The Collections Specialist will own collections for a large, high-volume B2B customer base, including national brands and big-box retailers. The role focuses on collecting past-due balances, resolving complex deductions and disputes, protecting cash flow, and developing processes as the collections function grows. Compensation is $25–$45 per hour, depending on experience.

Requirements

• 3–5+ years of B2B collections experience; manufacturing, CPG, or distribution experience is preferred.
• Demonstrated success handling complex collections, including multi-invoice disputes, aged balances, and difficult accounts.
• Hands-on experience collecting from major retailers, including deductions, chargebacks, and vendor compliance claims.
• Working knowledge of retailer vendor portals and remittance/EDI processes.
• Experience using an ERP system such as SAP, NetSuite, Oracle, Epicor, or a similar system.
• Strong Excel skills, including VLOOKUPs/XLOOKUPs, pivot tables, and reconciliations.
• Persistent, organized, and detail-oriented, with a track record of measurable results such as reduced DSO or recovered deductions.
• Ability to thrive in a fast-paced, high-volume environment and learn quickly.
• Stable work history.
• Ability to work full-time on-site.

Nice To Haves

• Experience in contract manufacturing, private label, or co-packing.
• Background in personal care, beauty, household, or health products.
• Experience with deduction management tools or retailer portals such as SPS Commerce, Retail Link, Vendor Central, or similar.
• Experience helping establish or formalize a collections function.
• Bilingual English/Spanish.

Responsibilities

• Manage a high-volume portfolio of B2B and retail accounts, collecting past-due balances and reducing DSO.
• Research, dispute, and recover retailer deductions, chargebacks, short-pays, and compliance fines.
• Use retailer vendor portals and remittance systems to reconcile payments, match remittances, and resolve discrepancies.
• Resolve complex disputes involving multiple invoices and purchase orders, including issues related to pricing, shipping, returns, and promotional allowances.
• Partner with Sales, Customer Service, Logistics, and Accounting to identify dispute root causes and prevent recurring issues.
• Maintain accurate accounts receivable aging, collection notes, and account documentation in the ERP.
• Escalate high-risk accounts, recommend credit holds, and support credit reviews.
• Prepare collections and deduction reports for Finance leadership.
• Help build and improve collections processes as the function grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed