Collections Specialist

Hunt Electric • Eagan, MN

8d • $54,272 - $74,752

About The Position

The Collections Specialist actively manages outstanding invoices while maintaining strong customer relationships throughout the collection cycle. The role requires drive, tact, and organizational skills to collect outstanding balances while keeping customers satisfied. The specialist tracks and resolves payment issues, monitors assigned accounts, handles account adjustments and discrepancies, and works with internal teams and external customers to resolve account issues and reduce delinquency.

The position prepares and maintains aging and collection reports, communicates account status to the AR Manager, responds to customer inquiries, and provides invoices, statements, notices, and other documentation as needed. The specialist may also assist with final demand letters, account closures, litigation documents, and account research or reconciliation. This role operates in a professional office within a fast-paced construction environment.

Requirements

• Be highly organized and have strong attention to detail.
• Be goal-oriented and able to meet daily deadlines.
• Ability to prioritize and manage multiple responsibilities.
• Computer proficiency, including Microsoft Suite and experience with a major ERP package.
• Excellent professional written and verbal communication skills with internal and external customers.
• Ability to work independently and in a team environment in a professional office setting.
• Flexibility and self-motivation.
• Ability to establish professional rapport with key contacts while protecting relationships and resolving problems.
• Proven negotiation skills in successfully resolving customer, invoice, billing, and cash issues.
• 3–5 years of corporate collections experience and knowledge of billing procedures.
• Successful business-to-business collections experience.
• Proven ability to manage approximately 500 customer accounts.

Nice To Haves

• Knowledge of Spectrum, Qlik, and/or the construction industry.

Responsibilities

• Track and resolve outstanding payment issues and generate weekly and monthly aging reports using Qlik and Spectrum reports.
• Make daily collection calls or send correspondence about outstanding invoices, and update invoice notes.
• Provide customer service regarding collection issues; process and review account adjustments; and resolve client discrepancies and short payments.
• Build professional working relationships with the Cash App Specialist, billing specialists, and other collection specialists.
• Monitor and maintain assigned accounts, including customer calls, account adjustments, small-balance write-offs, customer reconciliations, and processing approved credit memos.
• Help reduce delinquency and slow payment for assigned accounts.
• Enlist sales, project management, or senior management when needed to accelerate collections and resolve account issues.
• Communicate and follow up with the AR Manager about customer accounts on a timely basis, including daily, weekly, and monthly updates.
• Establish and maintain professional, cooperative relationships with significant external customers and internal project managers to resolve account issues.
• Prepare and maintain weekly or monthly reports, including accurate aging and collection reports, actions, and notes to communicate account status internally and externally.
• Respond to incoming calls and emails and answer client inquiries in a timely, professional manner.
• Provide customers with copies of statements, previously sent invoices, delinquency notices, and other documents as needed.
• Implement and improve collection process goals discussed at monthly meetings.
• Assist with or prepare final demand letters, account closure documentation, and litigation documents.
• Research or reconcile accounts and create spreadsheets for external customers as needed.

Benefits

• Medical, dental, and vision insurance premiums are 100% employer-paid for the employee and family; a cash benefit is available for opting out.
• 401(k) match.
• Profit sharing.
• Employee Stock Ownership Plan (ESOP).
• Annual discretionary bonus based on company performance and individual contributions.
• More than three weeks of PTO to start.
• Paid holidays.
• Sick time.
• Flexible hybrid schedules for many positions.
• Internal learning and development.
• Employee Resource Groups.
• Family-friendly work events.
• Community volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed