Collections Specialist — Paid Training | No Collections Experience Required

AllianceOne • Maumee, OH

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About The Position

AllianceOne, a subsidiary of Teleperformance, is hiring a Collections Specialist to help customers work through past-due accounts. The role emphasizes empathetic, respectful customer interactions while helping customers identify practical solutions and understand available payment options. Candidates do not need collections experience; experience in customer service, retention, cell phone sales or service, cable and internet support, or banking may be relevant.

Paid training, coaching, and feedback are provided. The role offers a performance-based career path through demonstrated skills and results. Employees balance compassionate service with accountability for collections quotas and performance goals.

Requirements

• Strong listening skills and the ability to make people feel heard.
• Patience and composure during emotionally difficult conversations.
• Confidence asking questions, discussing payments, and guiding customers toward action.
• A solution-focused approach that balances empathy with results.
• Comfort working toward quotas and measurable goals.
• Willingness to learn, accept coaching, and apply feedback.
• Basic computer skills and attention to detail.

Responsibilities

• Listen to customers, acknowledge their concerns, and treat them with dignity and respect.
• Help customers move from frustration toward practical solutions for past-due accounts.
• Explain available payment options and guide conversations toward clear next steps.
• Balance compassionate service with accountability for collections quotas and performance goals.
• Document conversations accurately and follow company policies and procedures.

Benefits

• Paid training.
• A performance-based career path with opportunities to advance through demonstrated skills and results.
• Training, coaching, and feedback to support success.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed