Collections Specialist

Aston Carter•Conyers, GA

3d•Onsite

About The Position

The Collections Specialist manages accounts receivable activities by coordinating invoice collection, resolving account issues, and maintaining strong relationships with customers and internal teams. This role focuses on keeping customer accounts within agreed terms, improving receivable turnover, and supporting the overall credit and collections function in a collaborative office environment.

Requirements

High school diploma or GED required.
1 to 2 years of prior collections experience, including direct collection calls.
Experience in accounts receivable and collections functions.
Customer service experience, particularly in a business-to-business environment.
Basic understanding of finance policies and how they apply to credit and collections.
Strong analytical abilities with high attention to detail when reviewing accounts and payment patterns.
Strong computer skills, including proficiency with Microsoft Excel and other Microsoft Office software.
Ability to manage lien releases and lien waivers as part of the collections and accounts receivable process.
Ability to pass a BG check.
Ability to pass a drug screen.

Nice To Haves

Previous experience in the construction industry.
Bilingual skills in Spanish and English preferred.
Experience working with collections and accounts receivable in a construction-related environment.
Demonstrated ability to build positive relationships with internal teams such as branches and sales representatives.
Strong communication skills, both verbal and written, for interacting with customers and colleagues.
Ability to work independently while managing multiple accounts and priorities.
Comfort working in a structured environment with defined goals and performance expectations.

Responsibilities

Coordinate invoice collection activities and resolve issues related to customer accounts in a timely and professional manner.
Work independently with multiple locations to ensure customers remain within established credit terms and performance expectations.
Achieve targeted collection goals and objectives by consistently following up on outstanding balances.
Review the status of delinquent accounts regularly and initiate appropriate collection actions based on due dates and dollar values.
Contact customers to discuss past-due balances, payment arrangements, and any barriers to timely payment.
Analyze customer payment practices and recommend appropriate actions on delinquent accounts to reduce risk and improve cash flow.
Improve receivable turnover through efficient collection efforts, proactive customer follow-up, and effective issue resolution.
Coordinate collection efforts with branch locations and sales representatives to ensure alignment and consistent communication with customers.
Discuss significant financial developments or changes discovered during routine collections with leadership to support informed decision-making.
Maintain favorable customer relations by providing a high level of service to both internal and external customers.
Prepare and manage documentation related to lien releases and lien waivers as needed, particularly within a construction-related environment.
Handle collection calls in a professional manner that balances firm follow-up with respectful customer service.