Collections Specialist (in office)

First American • Usa, NY

3d • Onsite

About The Position

First American’s Direct division provides title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. The Collections Specialist performs collection activities, provides customer service related to collections, and resolves client discrepancies. This is an in-office position at 110 E 42nd St, 10th Floor, New York, NY.

Requirements

• At least 2 years of collections, accounts receivable, or customer account management experience.
• Strong communication and negotiation skills.
• Ability to manage a high-volume workload.
• Detail-oriented, with strong follow-up discipline.
• High school diploma or equivalent.

Nice To Haves

• Experience with Excel and Oracle.

Responsibilities

• Contact customers by phone and email to collect outstanding balances.
• Secure payment commitments and follow up to ensure timely payment.
• Manage and resolve billing disputes.
• Escalate high-risk or delinquent accounts as needed.
• Track and follow up on payment promises.
• Use dashboards and reports to prioritize accounts.
• Collaborate with internal teams to manage customer accounts effectively.
• Maintain records of collection communications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid sick leave
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED