Collections Specialist | Hybrid | Arizona

Chronicle Heritage•Phoenix, AZ

19h•Hybrid

About The Position

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable, with a primary focus on reducing aged receivables and improving cash flow. This role works closely with clients, project managers, and internal stakeholders to resolve billing issues, ensure timely payments, and maintain strong client relationships.

Requirements

Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred
2–5 years of experience in collections, accounts receivable, or credit management
Proven track record of successfully collecting on current and aged receivables
Strong understanding of AR aging, collections processes, and dispute resolution
Experience with accounting/ERP systems (e.g., Sage Intacct, Deltek, or similar)
Proficiency in Microsoft Excel
Strong negotiation and problem-solving skills
Excellent communication skills, including ability to handle difficult conversations professionally
High level of organization and attention to detail

Nice To Haves

Experience in professional services or project-based environments
Familiarity with contract terms related to billing and payment schedules
Experience working with aging reports and DSO metrics
Experience working with payment portals, including government or private sector payment systems.

Responsibilities

Proactively monitor accounts receivable aging and prioritize collection efforts on past-due accounts
Contact clients via email and phone to collect outstanding balances and follow up on overdue invoices
Develop and execute collection strategies to reduce delinquency and Days Sales Outstanding (DSO)
Investigate and resolve billing discrepancies in collaboration with project managers and billing staff
Maintain detailed records of collection activities, communications, and payment commitments in Sage and/or Teamwork.
Negotiate payment plans when appropriate and track adherence
Escalate high-risk or severely delinquent accounts to management with recommended actions
Apply incoming payments and ensure proper allocation against invoices
Provide regular reporting on AR aging, collection status, and risk accounts
Support month-end close activities related to receivables and cash collections
Identify and recommend process improvements to strengthen collections efficiency