HYBRID Collections Counselor

TEKsystems•Phoenix, AZ

4d•Hybrid

About The Position

TEKsystems is currently searching for career-driven candidates interested in a Delinquency Control Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix, AZ area! This role operates in a call center production environment, utilizing an auto-dialer for outbound calls and also receiving inbound calls. The primary focus is on early-stage collections (1-30 days late), with an expectation of making 80-120+ calls per day. The goal is to control and collect on past-due Consumer Loan and Credit Card accounts in the early stages of delinquency, while also providing member financial counseling and mitigating loss.

Requirements

HS Diploma with collections or call center experience

Nice To Haves

Bachelor or Associated degree with Retail or Sales Experience preferred

Responsibilities

Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered.
Control delinquency on Consumer/Credit Card loan accounts.
Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members.
Explain and communicate relinquishing options such as settlements and bankruptcy.
Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off.
Perform manager share transfers for amounts up to authorized limits.
Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking).
Use on-line tools and contact appropriate parties.
Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines.