Hybrid Collections Account Representative
About The Position
This is a hybrid position in the Houston, TX area. Candidates MUST reside in the Houston area and be able to work from home. Training starts June 1st, 2026!!! This role will initially be in office for the first seven (7) weeks which will include four (4) weeks of training. The position will then transition to a Hybrid work schedule. Join ARS National Services Inc. — where your hustle meets opportunity. We're on the lookout for driven, customer-focused professionals to help consumers navigate financial difficulties and find real solutions. Whether you're starting fresh or ready to bring your experience to a company who actually invests in your success, this is your moment.
Requirements
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening
- Comfort with basic math (yes, you’ll be working with percentages!)
- Basic computer skills & reliable high-speed internet
Nice To Haves
- Collections, sales, or call center experience
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Benefits
- $16-18 per hour depending on level of collections experience
- Hourly rate bump after training graduation
- Performance-based monthly bonus opportunities
- 100% Remote in Jacksonville – We supply the gear, you bring the energy
- 60%+ in Office in Houston and 40% Remote
- Career development + promotion potential
- Full benefits (Medical, Dental, Vision, 401k)
- Paid Sick Time, Vacation Time, and 8 paid holidays
- A team that supports, trains, and wants to see you succeed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
