Collections Specialist

Open Text Corporation•Waterloo, ON

22d

About The Position

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. OpenText is the leader in Enterprise Information Management (EIM). Our products enable the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises and in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our team members in over 120 locations around the world. About the role Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.

Requirements

Enrolment in an accredited Credit and Collections program or equivalent work experience
Minimum 3 years’ collections experience, preferably global B2B.
Strong customer service mindset with the ability to solve it right the first time.
Good written and verbal communication and negotiation skills, specifically with internal and external customers.
Strong organization and time management skills, with demonstrated success managing multiple priorities.
Good working knowledge of ERP systems and Microsoft Office suite.
Self- starter with a continuous improvement mindset to support best in class process automation.
Strong collaborator understanding that you deliver as a team and, it is always best when you collaborate to find solutions to problems.
Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.

Responsibilities

Accountable for the timely collection of accounts in your portfolio; including ensuring accurate customer information is maintained.
Responsible for effectively resolving collection disputes in your portfolio.
Responsible to keep updated with changes in collection practices and processes.
Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve.
Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.
Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collection and A/R function.