Collections Specialist

John F Martin & Sons LLC•East Cocalico Township, PA

3d•Onsite

About The Position

The Collections Specialist / Accounts Receivable Representative is responsible for performing office, collections, and accounting related duties on a professional level. This position carries out responsibilities primarily in our Collections and Accounts Receivable departments, answering and directing telephone calls, while supporting all company departments including sales and customer service. Performs other related work as assigned by the Accounting Manager or other management personnel.

Requirements

Data entry skills with strong computer knowledge.
Able to maintain accuracy working on multiple tasks in a fast-paced environment under low to moderate supervision.
Excellent verbal and written communication skills, including a professional telephone and face to face contact etiquette.
Must have the ability to cope with and direct difficult customers and/or difficult situations while remaining patient and courteous.
Must ensure confidentiality and be dependable in both production and attendance with a high level of negotiating skills, organization skills and time management skills.
A fast learner who is able to follow simple instructions and can operate office machinery including photocopier, postage machine, etc.

Responsibilities

Monitor accounts receivable and identify overdue accounts. Creating and maintaining a list of clients who owe money to the company.
Contact customers to collect on past due amounts or to work out a payment plan. Research incorrect payments in order to clear accounts.
Process credit/debit card payments and receivables as assigned and/or needed.
Keep records of attempted collections.
Resolve customer issues and complaints as needed. Processing approved credits or write-offs.
Review EDI orders.
Submit bi-weekly reports on past due accounts to accounting manager.
Release sale order credit hold.
Set-up new customer accounts and update existing customer accounts.
Maintenance of related functions such as organizing and filing appropriate/related paperwork.
Use of operations/functions such as credit card processing and corresponding company systems and reports related to all accounts receivable and collection functions in an ERP environment.
Supports management and accounts receivable department as requested.
Performs other related duties as required and assigned.
Must be able to maintain confidentiality regarding all financial operations.
Will be required to perform some customer service functions such as answering phones, order entry and helping visitors.