Collections Representative
About The Position
The Collections Representative contacts hospitals and physician offices to determine why payments are delinquent, negotiates and advises on collecting overdue bills, and takes appropriate action to recover payments. The role also handles unresolved questions and issues related to unpaid invoices. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. (PST, MST, or CST). Pay starts at $17.71 per hour. Salary offers depend on factors including relevant skills, training, experience, education, certifications where applicable, and market and organizational considerations. Successful candidates may be eligible for annual performance bonus compensation. The position works with clients and colleagues across the organization to resolve invoice discrepancies and accounts receivable balances. It requires careful handling of patients’ protected health information in accordance with HIPAA standards and consistent communication that supports superior customer service. The role may also involve additional duties as assigned.
Requirements
- High school diploma or GED.
- At least 2 years of experience in the healthcare or insurance industry.
- At least 2 years of experience working in a customer service environment.
- Experience using Microsoft Word to create correspondence and work with templates; Microsoft Excel for data entry, sorting, filtering, and working with tables; and Microsoft Outlook for email and calendar management.
- Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills.
Nice To Haves
- Bachelor’s degree or higher.
- Laboratory billing experience.
- Intermediate Microsoft Excel experience, including pivot tables, VLOOKUP, and filtering or sorting spreadsheets.
- Proven problem-solving and analytical skills.
- Ability to work overtime as needed based on department needs.
- At least 1 year of experience in client or third-party insurance billing, customer service, or accounts receivable collection.
- At least 1 year of experience working in collections.
Responsibilities
- Contact clients and hospitals to request payment of delinquent invoices.
- Process insurance changes, adjustments, and refunds.
- Work with all levels of the organization to resolve invoice discrepancies and accounts receivable balances.
- Follow up to support timely resolution of appeals, obtain updated insurance information, reconcile balances, and identify and correct billing errors.
- Demonstrate communication and conduct that reflect the company’s commitment to superior customer service and concern for internal and external customers.
- Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
- Perform additional duties as assigned.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost health assessment program, Blueprint for Wellness®.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one “MyDay” off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
- Potential annual performance bonus compensation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
