Collections & Recovery Business Systems Analyst

Citizens•Johnston, RI

1d•Hybrid

About The Position

Citizens Debt Management is seeking a Business Systems Analyst to help shape the future of Collections & Recovery through innovative solutions, strategic thinking, and continuous improvement. The role partners with business and technology teams to address complex business challenges, drive operational excellence and process improvement, and deliver strategic change. The successful candidate independently advances initiatives from concept to completion, analyzes processes, connects business needs with technical solutions, and helps influence change. The role uses analytical, technical, and problem-solving skills to streamline operations, improve the user experience, and foster collaboration and continuous improvement. The position works with business lines and stakeholders across product, engineering, operations, and QA. It analyzes requirements and systems, designs and validates solutions, creates supporting flowcharts, prototypes, documentation, and test-ready specifications, and helps implement reliable solutions. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, with four days in the office and one day remote.

Requirements

3–5 years of related experience in consulting or services delivery; collections and recovery industry experience is ideal.
General knowledge of operating systems, databases, or application servers.
Extensive business process management (BPM) skills.
Track record of developing reliable, complex, secure, high-performance, scalable solutions for production environments.
Experience engaging on projects from inception through completion.
Proficiency with MS Office.
Ability to manage multiple projects and priorities and deliver on tight deadlines.
Ability to work effectively with others across the organization to accomplish team goals.
Knowledge of consulting methodologies, tools, and techniques.
Expertise in query tuning, optimization, and refactoring for performance in a high-availability environment.
Excellent presentation, communication, and influencing skills.
Ability to work with diverse stakeholders, including business, product, engineering, operations, and QA teams.
Ability to anticipate problems and keep schedules on track.
Excellent interpersonal and communication skills, including facilitating complex discussions, influencing stakeholders, and explaining technical concepts clearly to diverse audiences.
Experience implementing financial software.
Experience with pre-delivery inspection and testing methodologies.
Experience working with MS SQL Server databases and SQL.
High initiative and ability to work independently and as part of a team.
Knowledge of collections and recovery system industry best practices.
Knowledge of collections policies and practices.
Strong analytical problem-solving skills and a passion for solving complex problems.

Nice To Haves

Experience with Agile development methodologies and tools.
Experience in the collections and recovery industry.

Responsibilities

Review and analyze business-line requirements and problems.
Participate in or lead teams designing, developing, and delivering technology- or service-based projects and components of larger complex projects.
Propose and deliver cost-effective solutions to meet business requirements.
Conduct independent research to identify user issues and develop user-specific solutions.
Recommend improvements and alternative solutions.
Maintain and improve procedures, job aids, and other resources to support deployment of complex solutions.
Mentor and support other team members.
Analyze existing systems and identify areas for improvement.
Apply best-practice approaches to solution implementation.
Create business and decision flowcharts and user-interface prototypes.
Document prioritized designs precisely so business lines can approve them and they can be converted directly into test plans.
Perform gap analysis and recommend solutions.
Find ways to improve execution, streamline processes, reduce costs, and work more effectively.
Understand, translate, and communicate business and technical objectives from multiple perspectives.
Validate end-product functionality against requirement specifications.
Work directly with business lines to obtain clear, unambiguous requirements.
Drive continuous improvement.