Senior Credit Operations Analyst, Collections & Recovery

Adyen • Chicago, IL

3d • $100,000 - $130,000 • Hybrid

About The Position

Adyen is hiring a Senior Credit Operations Analyst, Collections & Recovery, based in Chicago. The role owns a portfolio of US merchants in arrears across Adyen’s financial products, including cash advances, capital loans, charge cards, overdrafts, and hardware financing. The analyst resolves cases end to end, from initial outreach through repayment plans, recovery, or escalation, while helping the growing operation become scalable, compliant, and increasingly automated.

The analyst manages their portfolio independently within established playbooks and approval limits, escalating exceptions such as settlements, write-offs, and legal action to senior colleagues. The position works across Credit Risk, Product, Finance, Legal, and second-line Risk and Compliance teams. The role is hybrid in Chicago, with three in-office days per week. The annual base salary range is $100,000–$130,000.

Requirements

• Experience in collections, account recovery, or credit operations at a lender, bank, fintech, or payments company.
• Hands-on experience managing a portfolio of overdue business or consumer credit accounts.
• Working knowledge of US collections and servicing regulations and how to apply them in daily work.
• Confidence handling difficult conversations with empathy and firmness while maintaining relationships.
• Clear written and spoken English, including the ability to explain terms such as breach of contract or default in plain language.
• Strong organization and ability to track multiple accounts, deadlines, and follow-ups accurately.
• Comfort using collections platforms or CRM tools and Excel or Google Sheets for basic reporting.
• A low-ego, high-accountability approach to working with Risk, Legal, Finance, and Product.
• Ability to leverage AI tools and automation to increase operational efficiency.

Nice To Haves

• Experience collecting on commercial credit products such as merchant cash advances, working capital loans, charge cards, overdrafts, or equipment financing.
• Familiarity with FDCPA, UDAAP, state collection licensing rules, and fair-lending expectations as they apply to business credit.
• Experience handling legal escalations, settlements, charge-offs, or third-party agency placements.
• Comfort using SQL, Looker, or similar tools to analyze delinquency trends and build reports.
• A track record of improving collections processes, building playbooks, or helping automate workflows.

Responsibilities

• Own a portfolio of merchant accounts in arrears and drive each case to resolution by email.
• Explain contractual obligations, negotiate realistic repayment plans, and follow through until the plans are met.
• Identify breaches of agreement, including licensing issues or unauthorized business activity, and agree on next steps with Legal and Credit Risk.
• Escalate cases appropriately and coordinate recoveries with Risk, Finance, Legal, and Product.
• Monitor portfolio health, including delinquency rates, roll rates, promise-to-pay, and cure rates, and flag emerging risks.
• Maintain accurate, audit-ready records of merchant interactions and case decisions.
• Ensure recovery actions comply with US federal and state collections, servicing, and lending rules.
• Help design and improve collections tooling, automation, and workflows to scale operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed