Senior Credit Operations Analyst, Collections & Recovery

Adyen • Chicago, IL

2d • Hybrid

About The Position

Adyen is hiring a Senior Credit Operations Analyst, Collections & Recovery, for its Credit Risk Operations team in Chicago. The team owns global arrears and collections for Adyen’s financial products and works across Credit Risk, Product, Finance, Legal, and second-line Risk and Compliance. The role will independently manage a portfolio of US merchants in arrears across cash advances, capital loans, charge cards, overdrafts, and hardware financing, taking cases from initial outreach through repayment plans, recovery, or escalation. The analyst will work within agreed playbooks and approval limits, escalating exceptions such as settlements, write-offs, and legal action to senior colleagues. Alongside managing accounts, the role contributes to building scalable, compliant, and increasingly automated collections processes, tooling, and workflows.

The position is hybrid in Chicago, with three in-office days per week. Adyen aims to respond to applications within five business days; its interview process typically takes about four weeks, though timing may vary. Adyen is an equal opportunity employer and provides the opportunity to request accommodations during recruitment. The annual base salary range is $100,000–$130,000.

Requirements

• Experience in collections, account recovery, or credit operations at a lender, bank, fintech, or payments company.
• Hands-on experience managing a portfolio of overdue business or consumer credit accounts.
• Working knowledge of US collections and servicing regulations and their day-to-day application.
• Confidence handling difficult conversations with empathy and firmness while maintaining relationships.
• Clear written and spoken English, including the ability to explain terms such as breach of contract or default in plain language.
• Strong organizational skills for tracking accounts, deadlines, and follow-ups accurately.
• Comfort using collections platforms or CRM tools and Excel or Google Sheets for basic reporting.
• A low-ego, high-accountability approach to working with Risk, Legal, Finance, and Product.
• Ability to use AI tools and automation to improve operational efficiency.

Nice To Haves

• Experience collecting on commercial credit products such as merchant cash advances, working capital loans, charge cards, overdrafts, or equipment financing.
• Familiarity with FDCPA, UDAAP, state collection licensing rules, and fair-lending expectations as they apply to business credit.
• Experience handling legal escalations, settlements, charge-offs, or third-party agency placements.
• Comfort using SQL, Looker, or similar tools to analyze delinquency trends and build reports.
• A track record of improving a collections process, building a playbook, or helping automate a workflow.

Responsibilities

• Own a portfolio of merchant accounts in arrears and drive each case to resolution through email.
• Explain contractual obligations, negotiate realistic repayment plans, and follow through until agreed plans are met.
• Identify breaches of agreement, including licensing issues or unauthorized business activity, and agree on next steps with Legal and Credit Risk.
• Escalate cases at the appropriate time and coordinate recoveries with Risk, Finance, Legal, and Product to provide merchants with consistent guidance.
• Monitor portfolio health, including delinquency rates, roll rates, promise-to-pay, and cure rates, and flag emerging risks.
• Maintain accurate, audit-ready records of merchant interactions and case decisions.
• Ensure recovery actions comply with applicable US federal and state collections, servicing, and lending rules.
• Help design and improve collections tooling, automation, and workflows to support operational growth without proportional headcount growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed