Collections & Recovery Business Systems Analyst

Citizens Financial Group•Johnston, RI

8h•Hybrid

About The Position

Join Citizens Debt Management as a Business Systems Analyst on a high-performing team that partners across the organization to solve complex business challenges. The role helps shape the future of Collections & Recovery by connecting business needs with technical solutions, supporting operational excellence, process improvement, strategic change, and continuous improvement. The successful candidate is a self-starter who works confidently in a fast-paced, ambiguous environment and can independently drive initiatives from concept to completion. The analyst reviews business requirements and problems; researches user issues; designs and delivers technology- or service-based solutions; and works directly with business teams to obtain clear requirements. The role includes analyzing systems and processes, identifying gaps and opportunities, documenting prioritized designs, validating end products against requirements, and maintaining procedures and job aids. The analyst also collaborates with business, product, engineering, operations, and QA stakeholders, and mentors other team members. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m.–5:00 p.m. EST. The role is four days in the office and one day remote.

Requirements

3–5 years of related experience in consulting or services delivery; collections and recovery industry experience is ideal.
General knowledge of operating systems, databases, or application servers.
Extensive business process management (BPM) skills.
Ability to implement reliable, complex, secure, high-performance, scalable solutions in production environments.
Experience engaging on projects from inception through completion.
Proficiency with Microsoft Office.
Ability to work independently and collaboratively across teams and the organization.
Knowledge of consulting methodologies, tools, and techniques.
Expertise in query tuning, optimization, and refactoring for performance in a high-availability environment.
Excellent presentation, interpersonal, communication, and influencing skills, including the ability to facilitate complex discussions and explain technical concepts to diverse audiences.
Ability to manage multiple projects, priorities, and tight deadlines.
High initiative and a passion for analyzing and solving complex problems.
Experience implementing financial-based software.
Experience with pre-delivery inspection and testing methodologies.
Experience with Microsoft SQL Server databases and SQL.
Knowledge of collections policies and practices.
Knowledge of collections and recovery system industry best practices.
Good understanding of networking concepts, security, and troubleshooting.

Nice To Haves

Experience with Agile development methodologies and tools.
Experience with Debt Manager (FICO/C&R collections and recovery platforms).
Experience with DebtNext (dPlat).
Experience with RESTful APIs and Postman.
Experience with reports and SSRS.
Experience with SQL/Postgres databases and ETL pipelines.
Experience with cloud technology, including AWS or Azure.
Experience with HTML/CSS, Angular, Access, and VBA.

Responsibilities

Review and analyze business-line requirements and problems.
Participate in or lead teams designing, developing, and delivering technology- or service-based projects and components of larger projects.
Propose and deliver cost-effective solutions to business requirements.
Conduct independent research to identify user issues and develop user-specific solutions.
Recommend improvements and alternative solutions.
Maintain and improve procedures, job aids, and other resources used to deploy complex solutions.
Mentor and support other team members.
Analyze existing systems and identify areas for improvement.
Apply best-practice approaches to solution implementation.
Create business and decision flowcharts and user-interface prototypes.
Document prioritized designs precisely so business teams can approve them and they can be converted into test plans.
Perform gap analysis and recommend solutions.
Identify ways to work more effectively, streamline processes, reduce costs, and improve execution.
Understand, translate, and communicate business and technical objectives from multiple perspectives.
Validate end-product functionality against requirement specifications.
Work directly with business lines to obtain clear, unambiguous requirements.
Drive continuous improvement.
Coordinate with diverse stakeholders, including business, product, engineering, operations, and QA teams.
Anticipate problems and keep schedules on track.
Manage multiple projects and priorities while delivering on tight deadlines.