Collections Manager - RCM

Vital Care Infusion Services•Philadelphia, PA

14h•Remote

About The Position

Vital Care is a U.S.-based pharmacy franchise business serving patients with chronic and acute conditions through locally owned infusion pharmacies and clinics. The Collections Manager – RCM manages reimbursement activities across multiple infusion and specialty pharmacy business units, with responsibilities that may include referral intake, authorizations, billing, and collections. The role promotes outstanding customer service in interactions with franchise partners, payers, and patients; develops an effective team; and uses regulatory compliance as the foundation for revenue cycle policies and procedures. This is a full-time remote position. The salary range is $64,766–$80,957.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on the area of responsibility; teams may include up to 60 people.
Allocate resources to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and department metrics.
Coach and mentor supervisors through one-on-one meetings and annual performance reviews, and provide counseling when needed to address performance.
Monitor payroll for accuracy and proper processing.
Serve as an escalation point for supervisors and staff resolving complaints from franchise partners or patients.
Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
Interview and select staff to meet business requirements and build an effective team.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision plans
Flexible spending and health savings accounts
Paid time off, personal days, and company-paid holidays
Paid paternal leave
Volunteerism days off
Company-sponsored basic life insurance and long-term disability insurance
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
401(k) matching
Tuition reimbursement
Employee assistance programs for mental health, financial, and legal support
Medical-carrier rewards programs
Professional development and growth opportunities
Employee referral program