Collections Manager - RCM

Vital Care Infusion Services•Philadelphia, PA

1d•$64,766 - $80,957•Remote

About The Position

The Collections Manager manages reimbursement activities across multiple infusion and specialty pharmacy business units, with responsibility for areas such as referral intake, authorizations, billing, and collections. The role fosters outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely and successful payer reimbursement. Regulatory compliance is foundational to revenue cycle policies and procedures. The role oversees teams of up to 60 people and is responsible for staffing and resource allocation, performance and financial metrics, supervisor coaching, payroll accuracy, escalations, standard operating procedures, quality audits, and staff selection. This is a full-time, remote position.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Manage multiple teams processing new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on the area of responsibility.
Allocate resources to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and department metrics.
Coach and mentor supervisors through one-on-ones, conduct annual performance reviews, and provide counseling when required.
Monitor payroll for accuracy and proper processing.
Serve as an escalation point for supervisors and team members resolving complaints from franchise partners or patients.
Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
Interview and select staff to meet business requirements and build an effective team.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans.
Flexible spending and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid paternal leave.
Volunteerism days off.
Company-sponsored basic life insurance and long-term disability insurance.
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching.
Tuition reimbursement.
Employee assistance programs for mental health, financial, and legal needs.
Rewards programs offered by the medical carrier.
Professional development and growth opportunities.
Employee referral program.