Collections & Customer Service Specialist

ATBS•Laramie, WY

4d•Onsite

About The Position

The Collections & Customer Service Specialist conducts a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This is a full-time, in-person position in the Laramie, Wyoming office. The role reviews client accounts and balances, resolves variances, takes payments, processes refund and credit memo requests, and contacts clients about declined or expiring credit cards. It also involves maintaining ATBS records using company software and serving internal and external clients with a positive attitude and professional demeanor.

Requirements

Results-oriented, with the ability to generate a high volume of outbound calls in a fast-paced environment.
Strong organizational, communication, and problem-solving skills.
Attention to detail and a good aptitude with numbers.
Strong customer service orientation and customer relation skills.
Ability to multitask and meet deadlines.
Proficient computer skills.
High school diploma, GED, or higher.
2–3 years of customer service experience in an office environment.
Experience and demonstrated ability with Excel.

Nice To Haves

Creative problem-solving and the ability to develop innovative solutions.
Curiosity and an inherent willingness to learn.
Enjoys collaborating with others.
Analytical and detail-oriented approach.
Willingness to go the extra mile to provide exceptional customer service.

Responsibilities

Review client accounts for balances due, resolve client variances, take payments, and process refund and credit memo requests.
Contact clients with declined or expiring credit cards to collect payments.
Make a high volume of outbound calls to clients regarding account balances.
Provide excellent customer service to internal and external clients with a positive attitude and professional demeanor.
Use ATBS software programs to enter data and update company records.