Customer Service, Collections Coordinator

Global Lending Services•Tempe, AZ

4d•Onsite

About The Position

GLS is hiring a Collections Coordinator to manage auto loan accounts and reduce delinquency. The role involves contacting customers to understand their intent and ability to pay, maintaining positive customer relationships, and negotiating appropriate payment solutions, including immediate payments or clearly defined promises to pay. The coordinator follows state and company guidelines, accurately documents interactions and follow-up in GLS systems, meets assigned goals and business plan objectives, maintains electronic records, and assists with additional assignments and special projects as needed. This is an onsite, phone- and computer-based position in Tempe, Arizona. The employee is seated for extended periods and frequently speaks and performs close visual work, including reading data, screens, and documents. The schedule includes no Sundays, one 12 p.m.–8 p.m. shift per week, rotating Friday and Saturday shifts, and nine-hour shifts during the week with one scheduled day off.

Requirements

High school diploma or equivalent.
Excellent interpersonal skills, including being friendly, tactful, empathetic, and able to influence and manage conflict.
Strong judgment and discretion when handling highly sensitive and confidential information.
Ability to build cross-functional partnerships and maintain positive customer relationships.
Active listening skills and comfort probing and asking targeted questions to gather information.
Strong verbal and written communication skills with internal and external customers.
Ability to work as a team player and adapt in a fast-paced, changing environment.
Proficient computer skills, including internet and standard business tools such as Microsoft Office, and ability to learn new systems quickly.
Excellent organization and attention to detail, with the ability to manage multiple priorities.
Commitment to GLS core values and key competencies.

Responsibilities

Manage a portfolio of auto loan accounts and reduce delinquency.
Contact customers to understand their intent and ability to pay.
Maintain positive relationships while collecting past-due balances.
Negotiate solutions that work for customers and GLS, including immediate payments and promises to pay with clear dates and amounts.
Follow state and company guidelines in a fast-paced environment.
Accurately document contacts, outcomes, and follow-up in GLS systems.
Meet or exceed assigned goals and business plan objectives.
Maintain electronic records.
Support additional assignments or special projects as needed.