Customer Service & Collections Representative

Physicians Independent Management Services, Inc. • Tampa, FL

5d

About The Position

Physicians Independent Management Services, Inc. (PIMS) is hiring a Customer Service & Collections Specialist to collect open medical balances through outbound and inbound calls. The role involves discussing patient account balances, processing payments, offering discounts or settlements as appropriate, and arranging payment plans. Duties may also include updating and rebilling insurance claims or referring accounts to appropriate internal departments.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is described as having a casual dress work environment and many tenured employees. Applicants offered a position must complete a drug test and background screening.

Requirements

• At least 1 year of call center or collections experience.
• Knowledge of business office procedures.
• Strong computer skills.
• Comprehension of EOBs and standard medical documentation.
• Good phone manners and emotional intelligence skills.
• Ability to work independently and as a team member.
• Excellent attendance.

Nice To Haves

• Bilingual English and Spanish skills; preferred but not required.
• At least 2 years of experience collecting in a call center or healthcare environment, specifically with patient or consumer collections.
• Familiarity with medical and remittance/EOB terminology.

Responsibilities

• Make outbound calls and receive inbound calls to collect open medical balances.
• Discuss patient account balances with callers.
• Process payments.
• Offer discounts or settlements as necessary.
• Set up payment plans.
• Update and rebill insurance claims as needed.
• Refer accounts to appropriate internal departments.

Benefits

• No-cost medical plan.
• Dental plan.
• Vision plan.
• 401(k).
• Long- and short-term disability plans.
• Generous holidays and paid time off in the first year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed