Tax Collections Customer Service Representative

Nash County•Nashville, NC

About The Position

Performs responsible clerical and customer service duties related to tax listing, billing, collections, and maintenance of tax records. Assists taxpayers with listing property and paying taxes or utility bills, responds to inquiries about property records and valuations, and enters tax payments and listings into computerized databases. The work requires accuracy in calculations, handling money, preparing listings, and entering data, along with tact and courtesy when addressing sensitive matters or difficult customers. Some independent judgment and initiative are exercised within prescribed policies. Work is performed under a section supervisor and evaluated through observation, records review, periodic audits, customer feedback, and annual performance evaluations. The position handles tax-listing duties such as answering inquiries, assisting taxpayers with listings, reviewing forms, making corrections, processing vehicle tax blocks and personal-property adjustments, assigning motor vehicles to taxing jurisdictions, assessing personal property using established schedules, identifying unlicensed vehicles, and entering listing information into databases. It also performs clerical tasks supporting office operations. Tax-collection duties include responding to inquiries, providing tax certifications, receiving and recording tax, utility, and privilege-license payments, issuing receipts, balancing a cash drawer, and helping prepare bank deposits. The role also calculates tax prepayments, adjusts bills when appropriate, issues mobile-home moving permits with proof of tax payment, and performs related clerical work. The employee provides backup to other staff and performs related duties as required.

Requirements

High school graduation and one year of customer service experience, including handling cash, or an equivalent combination of education and experience.
Working knowledge of state laws and local policies regulating tax assessment and collection.
Working knowledge of the County's tax listing and/or collections policies, practices, procedures, records, and forms.
Working knowledge of modern office procedures, office information technology equipment, specialized tax software, and peripherals.
Skill in data entry in an automated environment and use of a computer, 10-key calculator, fax machine, copy machine, and other equipment needed for the duties.
Customer service excellence and collaborative conflict-resolution skills.
Ability to work accurately with money, checks, data, and figures and perform standard mathematical calculations accurately.
Ability to prepare and maintain records, files, and reports accurately and in an orderly, retrievable manner.
Ability to communicate effectively orally and in writing and deal with the public tactfully and courteously.
Ability to develop and maintain effective working relationships with supervisors, coworkers, taxpayers, and the general public.

Responsibilities

Provide telephone and in-person customer service and answer questions about tax listings, bills, property records, valuations, procedures, and requirements, referring inquiries when appropriate.
Assist taxpayers with property listings; review forms, correct errors, and complete personal-property tax adjustment worksheets for eligible sold, stolen, lost, or damaged property.
Remove vehicle tax blocks with the Department of Motor Vehicles upon proof of tax payment.
Assign motor vehicles from motor vehicle scrolls to taxing jurisdictions within the County; assess personal property using established schedules; and identify unlicensed vehicles by comparing prior-year abstracts.
Enter tax listings, property values, property situs, address changes, and other information into the tax listing database.
Perform clerical office duties, including handling and distributing mail, organizing and mailing listing forms and bills, preparing taxpayer correspondence, and filing records.
Provide tax certifications to attorneys, lending institutions, and taxpayers.
Receive payments for real and personal property taxes, utility payments, and privilege licenses; issue receipts; and post payments to the computerized database.
Balance the cash drawer daily and share rotating responsibility for preparing and making bank deposits.
Calculate tax prepayments, accept payments, issue receipts, adjust tax bills by crediting interest when proof of timely payment is provided, and issue mobile-home moving permits with proof of tax payment.
Provide backup to other staff and perform related duties as required.
Train new employees when requested.