Blood Collections Staff-Customer Service
About The Position
The Blood Collections Staff-Customer Service role supports every step of the blood collection process, using healthcare and/or customer service skills to assist donors and help ensure donations can be safely transfused. Team members transport and set up equipment at collection sites, create a welcoming and comfortable experience for volunteer donors, and follow safety procedures while collecting blood donations. Paid phlebotomy training is provided; prior medical experience is not required. The role may involve driving Red Cross vehicles, setting up and tearing down equipment at donation sites, and overnight travel in some locations. A minimum height of 60 inches may be required to safely operate Red Cross vehicles. The Dallas, Texas schedule is variable and may include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance. The position starts at $19.50 per hour, with pay potentially increasing based on experience.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
- May need to meet a minimum height of 60 inches to safely operate Red Cross vehicles.
- Basic computer skills.
- Proficiency with Microsoft Office applications.
Nice To Haves
- Bilingual ability; English and Spanish preferred, with other languages a plus.
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and explain the impact of their donations.
- Collaborate with teammates to create a welcoming, friendly environment for volunteer donors.
- Collect blood carefully and ensure donations meet goals and regulatory requirements and can be safely transfused.
- Follow safety procedures throughout the blood collection process.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days per year, based on job type and tenure.
- 11 paid holidays, comprising six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
