Blood Collections Staff - Customer Service
About The Position
The Blood Collections Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at local community collection sites, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. The American Red Cross provides paid phlebotomy training and opportunities to develop healthcare skills and advance within the organization. This position is based in Farmington, Connecticut. The schedule is variable and may be Monday–Friday, Tuesday–Saturday, or Sunday–Thursday, with early mornings, late nights, weekends, and holidays possible. The schedule is provided two to three weeks in advance. The approved pay rate is $21.33 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license and good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills and proficiency with Microsoft Office applications.
- May require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming and friendly environment for volunteer donors.
- Collect blood carefully to meet goals and regulatory requirements and ensure donations can be safely transfused.
- May drive Red Cross vehicles.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- Follow safety procedures throughout the blood collection process.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on FLSA status and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee Assistance Program.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
