Blood Collections Staff-Customer Service
About The Position
The Blood Collections Staff-Customer Service role supports each step of the blood collection process. Team members transport and set up equipment at community collection sites, create a welcoming environment for volunteer donors, follow safety procedures, and collect blood donations for delivery to hospitals. The position offers paid phlebotomy training and the opportunity to develop healthcare skills and advance within the American Red Cross. No prior medical experience is required. The Dallas, Texas schedule varies to meet donor and community needs and may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The starting rate is $19.50 per hour, with potential increases depending on experience.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license and a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for extended periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- May require a minimum height of 60 inches to safely operate Red Cross vehicles.
- Basic computer skills and proficiency with Microsoft Office applications.
- Work collaboratively with a team to set up and tear down equipment for mobile blood drives.
Nice To Haves
- English/Spanish bilingual skills; other languages are a plus.
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and explain the impact of their donations.
- Work with teammates to create a welcoming and friendly environment for volunteer donors.
- Collect blood carefully and ensure it meets goals and regulatory requirements and is safe for transfusion.
- Help transport, set up, and tear down equipment at donation sites.
- Follow safety procedures throughout the blood collection process.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days per year, based on type of job and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
